Terms of Use

Welcome to the “Fi-nd” online store.

The terms and conditions contained herein represent the formulation and legal framework that governs the relationship between the online store and the official website and application of “Find” under the domain (https://find.sa/ ), which are owned by “Find Information Technology Company” With Commercial Registration No. / 4030505159 and its address / Jeddah, Kingdom of Saudi Arabia _____, (hereinafter referred to as the “online store” or by the pronoun of the speaker “we” or by the related possessive pronoun “I”) and between the user / consumer, and it is considered the basis for what regulates The electronic contract between the two parties.

And that by clicking on (I agree) or otherwise (for example: registering, accessing the online store, or starting shopping and purchasing… etc.), the user acknowledges his reading and understanding of the following terms and conditions and agrees to them. So; Please read all its clauses before proceeding to use, and if you do not agree to these terms and conditions of use, please refrain from using the online store, as its use means your acceptance of it, and we also remind you that we update the terms here from time to time, and accordingly, we recommend by reviewing it regularly, since continued use means your acceptance of the updates.

Article (1):

For the purposes of this commitment, the following phrases and words shall have the meanings indicated opposite each of them, unless the context requires otherwise:
- Online Store: It is the official website or application of “Find” under the domain (https://find.sa/), which is owned by Find Information Technology Company.
- Company: “Find Information Technology” Company under Commercial Registration No. / 4030505159.
- Privacy Policy: It is the privacy policy for user information in the online store, which you can find here (__link___).
- Terms and Conditions of Use: These are the Terms and Conditions of Use.
- User: means the customer, buyer, or consumer, whether a natural or legal person, whether or not he created an account through the website (just a visitor), who viewed any of the services or products available on the online store, or was able to access and shop from the online store.
- Usage: Browsing the online store and viewing any of the products available on the online store, accessing and personal shopping from it, or communicating with us for any reason, by all means.
- Products: are all commodities that are offered on the online store for sale or/and design or/and detailing; Whether it is what is provided by the company and its intellectual property rights belong to the company, or what belongs to any external service provider contracting with the company, and it is displayed and made available to the user through the online store.
- External service provider: It is any entity or natural or legal person who contracts with the company for the purpose of displaying and promoting its products through the user’s online store, and shows its name and trademark on its own products displayed in the online store and manufactured by it, and the external service provider takes advantage of the services and technologies And the artificial intelligence that characterizes the online store in taking measurements, and everything that is provided by the online store to the user in terms of providing payment solutions, shipping, delivery, and others.
- Electronic Contract: It means the agreement concluded electronically between the online store and the user.
- Law: The Electronic Commerce Law issued on 07/11/1440 H corresponding to 10/07/2019 AD and its implementing regulations.
- Force majeure: It is any emergency circumstance that is beyond the control of the online store or user – for example -: storms, weather floods and similar natural conditions, the spread of epidemics and diseases that disrupt the implementation of the electronic contract, government decisions, and technical malfunctions.

Article (2): Eligibility:

The user must be at least (18) years old to register or benefit from the services in the online store, or the offers provided, or just visit and browse, or use them in any way, and by registering, visiting and using the online store, the user acknowledges acceptance These Terms and Conditions of Use, that he is fully eligible and able to use the online store, and the services and products available through it, and that he agrees to and adheres to the terms contained herein.
The services that we provide through the online store are valid for persons over the age of (18) years. Therefore, we note to each of the parents of the user who has not exceeded (18) years (hereinafter referred to as the “juvenile”) or his guardian when allowing him by using them to supervise the event’s benefit from the online store’s services, the online store is not responsible for violating the eligibility condition by the user in any case.

Article (3):

As part of the registration process; In the event that an account is created by the user in the online store, the correct and real data must be provided according to the official documents.
The user acknowledges and agrees that the data provided in his account is subject to verification and approval by the online store / company or any external service provider contracting with the company, and they may use the personal information provided by the user, and that the user gives him the right to view that information, and the user waives any legal consequences, or damages that may arise through such disclosure of data to third parties, and that the online store may terminate the user’s access to or use of the services at any time, and / or cancel the account, whether in whole or in part, if the online store is unable at any time From identifying or verifying the user’s identity or data, to verifying the authenticity of the account.

3. The user acknowledges not to register in the online store and/or enter it under the impersonation of another user’s name or another person.

4. The user acknowledges that he will not represent any natural person, or any legal person, without being authorized to do so.

5. The user acknowledges creating one account on the online store, and the online store reserves the absolute right to close any other accounts for the same user.

6. The user acknowledges that entering and using the online store will be for legitimate purposes only and undertakes not to use the online store or the information, services, or tools available on it to carry out any action that results in a violation or crime, according to any applicable law in the Kingdom of Saudi Arabia.

7. The user acknowledges that any information he provides through the online store is complete, accurate and updated information, and he also bears responsibility for the content of any information or document provided through the online store portal.

8. The services and products on the online store are provided to the user as is, without warranties of any kind, whether express or implied.

9. The user acknowledges that his use of the online store is in accordance with these terms and conditions, that he is responsible before the official authorities for what he does, that any action through him is subject to his own responsibility, and that others have the right to file a lawsuit against him in the event of intentional abuse or defamation.

10. In the event of a breach of these terms and conditions of use, the online store has the right to disable or delete the user’s account, with or without notice.

11. The online store reserves the right to monitor any content entered by the user.

12. The online store reserves the right (without obligation) to delete, remove, or edit any entered materials that violate the rights of the online store and the rights of third parties, and violate these terms and conditions of use.

13. The online store reserves the right to delete any information, which it considers a violation of any of the terms and conditions of use mentioned here, without notice and without giving any reasons.

Article (4):

The user acknowledges that when registering any purchase order on the online store and selecting the products, measurements, specifications, and external service provider as described for each product, and then approving the request by paying the full amount due (product price, tax fees, and any amount due); The electronic contract is dependent on the online store or external service provider accepting the request, and approving it according to the method used – for example – sending a text message or e-mail to the user approving the purchase request.
The acceptance of the online store for the purchase request is subject to several factors, including: with regard to the availability of products immediately after the registration of the purchase request, the purchase request may be made and after that it becomes clear what is available in the stock of a particular product; Therefore, the request is not approved until after the online store notifies the user of that, in addition to factors related to the eligibility of the user or the validity of payment procedures, and others.
The user acknowledges that the purchase order he has made has become binding after he has made the payment. – Considering his right to cancel, return and replace as indicated in the terms and conditions in Article (8) -.

Article (5):

The following payment methods are accepted to complete purchases in the online store as follows:

Visa card, Master card, mada card, Tamara, and the user can choose any of them, and all bills will show the basic details according to what is stated in the system.

When the user uses a payment card in a currency different from the Saudi riyal, the payment card issuer may convert the paid amount into Saudi riyals according to the exchange rate specified by it when completing the payment process. The online store is not considered committed to any change in the price that occurs as a result of that.

Article (6):

1. The prices of the products in the online store are displayed in Saudi Riyals.

2. The online store displays the price, specifications, details and information of the external service provider – if any – for each product in the space allocated for that on the same product, and the price is without value-added tax; The full fees imposed on the purchase process, including taxes and shipping fees, are then clarified upon payment according to the invoice issued to the user.

3. The online store and its contracting external service providers have the discretion to determine the prices of the products and the right to change them from time to time according to their considerations.

4. The online store is committed to the price that it displays and fixes for the product at the time of purchase, but an error may occur in the online store regarding the validity of the prices offered; Accordingly, the online store has the right to correct this error as follows:

– The error should be corrected by the online store in accordance with the controls stipulated by the system.

– Canceling the purchase and returning the amount paid to the user as long as the error was within the acceptable period of (one day) and before the request was approved by the online store and the shipping process started and the implementation of the electronic contract.

– When the price paid is higher than the price of the product, the online store is obligated to return the difference to the user.

– In the event that the price paid is less than the price of the product, the online store has the right to choose the user between continuing to implement the contract after the correction by paying the difference, or rescinding it and recovering the costs incurred by this error.

– The online store has the right to accept the purchase when the price paid is less than the price of the product, at its own discretion.

– The online store is obligated to calculate the value added tax from the price of the products.

5. In the event that any discounts and offers are applied, they will be applied to the products as stipulated in Clause (9).

6. The online store adheres to the specifications displayed under the product at the time of purchase, but an error may occur in the online store regarding any of the displayed specifications; Accordingly, the online store has the right to correct this error as follows:

– The error should be corrected by the online store in accordance with the controls stipulated by the system.

– The online store has the right to correct the error within the acceptable period of (one day) and before approving the order from the online store and starting the shipping process and executing the product under the contract.

– In the event that the online store’s error – for example – relates to a shortage of products, an increase, or an error and alteration in specifications, the online store has the right for the user to choose between continuing to implement the contract after the correction, or rescinding it and recovering the costs he paid incurred as a result of this error.

Article (7):

The online store is obligated to ship all purchase orders received from the company’s headquarters and factory in the Kingdom of Saudi Arabia or from the external service provider’s headquarters; This depends on the product subject to the purchase request – it varies according to the external service provider for each product – to the address of the user registered in the purchase request and delivery to him.
The user is obligated to ensure that the address entered in the purchase order is correct, with accurate details and information.
The following shipping and delivery options are available to the registered address within the Kingdom of Saudi Arabia:

– (______)

The following shipping and delivery options are available to any address outside the Kingdom of Saudi Arabia:

– (____)

The online store approves the delivery and shipment of purchase orders through any of the licensed shipping companies in the Kingdom of Saudi Arabia – for example: Aramex, DHL, SMSA, ___.
The online store and those responsible for it have the right to choose any of the shipping companies at their own discretion.
The estimated time for delivery and shipment of orders to the user is from (7) – (90) working days – it varies according to the product and according to the external service provider – it is calculated from the date of approving the order by the online store and depends on the address to be delivered to, and the user’s response to the shipping company and others.
The expected delivery value is (25) Saudi riyals inside the Kingdom of Saudi Arabia, and it may be subject to the estimation of the shipping company outside the Kingdom of Saudi Arabia and ranges between (__) – (__). With the addition of the value of customs duties, if any.
The online store is strictly committed to ensuring that the shipping and delivery process is completed to the user within the period mentioned in Article (7.7). The user acknowledges that there may be several circumstances beyond the control of the online store and the company that may be associated with shipping companies, causing delays in the previous period – for example -: force majeure, holiday seasons and official state occasions, days of offers and sales seasons, bank holidays.
The online store is obligated to inform the user of any expected delays or difficulties that may affect the delivery of the order.
The user can track the status of his application as follows:

When the order is shipped, we will send your order number and the bill of lading number to your e-mail and the mobile phone number registered with us in the order.
The user can use the bill of lading number to track the status of your shipment via the shipping company’s website.

When delivery is not completed within (15) days of the period agreed upon in article (7.7) for reasons belonging to us and our working conditions; The user is entitled to a full refund of the fees paid.
The user is obligated to receive the order upon its arrival, and upon refusal to receive it or when it is not available on the date of delivery or due to your request to postpone delivery until it becomes impossible, then the user is responsible for paying the fees for returning the order to the online store after that.

Article (8):

Cancellation, return and exchange:

We work in Find with very high standards of work and the latest manufacturing and quality methods; With the aim of impressing you and providing a unique buying experience. But in the event that you are not satisfied with the product due to a note in the quality of the product, or the specifications of the received product do not match the specifications of the requested product, your thoughts are only good, we are ready with what satisfies you, you will be given the choice between replacing it with an alternative product, or refunding the amount paid; The company will bear the value of that, and it will be according to the following conditions:
The product must be in a system that allows it to be returned. The user is not entitled to return or replace any of the following:

If the product appears to be defective due to misuse by the user.
Products that cannot be resold for health reasons.
The product must be in its original condition.

The user can return or replace the products and cancel the electronic contract within a period of (7) days from the date the user receives the order.
The user has the right to return, cancel or exchange within the specified period only.
The user must request the return or exchange online.
After submitting the return or exchange request, the user must ship the product to the online store at the company’s address within (2) – (3) working days.
When the shipment arrives at the online store’s headquarters, the user will be contacted by customer service to confirm the cancellation, return or exchange process (after examining the product and ensuring that the conditions are met), and then starting the process of returning the value of the products to the user or completing the replacement process.
The process of refunding the order value is as follows for refunds and cancellations:
The refund amount included: (the value of the products paid, the value of taxes) – does not include the original shipping fees -.
The process of refunding the order value takes place within (15) working days from the date the product arrived at our warehouse – after examining the product and ensuring that the conditions for its return are met -.
The amount will be refunded via the original payment method that was used when making the original payment.
When the user returns products under a certain discount and offer, the amount will be returned as recorded on the invoice issued for the original order.
When examining the product after its arrival to us, and in the event that the conditions related to the condition of the product that can be returned or exchanged are not met, the user is not entitled to complete the process, and he bears the full fees for returning the product to him.
The user has the right to cancel the process when he receives a product that differs from what was ordered, or in the event of a manufacturing defect, or when there is any defect or damage in the product – due to the online store only – to recover the full value of the products within (15) days in addition to fees The original shipment, and the online store is obligated to return the costs and fees.
In the event that the user desires to replace the product with another alternative, he has the right to do so as indicated by the previous conditions above, and the following conditions apply to the value of the replaced product:

The replacement shall be the same value as the original invoice, and in the event that the user wants to replace the sold product with another product whose value exceeds the value of the original invoice, he has the right to pay the difference between the value of the new product and the replaced product.
If the user wishes to replace the product with another product whose value is less than the value of the original invoice, the user has the right to recover the difference between the new product and the replaced product.

Article (9):

Offers and discounts:

1. The online store has the right to apply any offer or discount to any of the selected products, and it has full freedom to choose the discount rate, method, duration, or any of its details, without violating the system.

2. The online store is committed to the value of the offer and the discount, according to what is published on the online store or any other advertising medium.

3. The user is not entitled to request a discount on any product that is not included under the discount or offer.

Article (10):

Bug fixes:

When making or entering any error on the online store, the user has the right to rectify it as follows:

– To inform the online store within (24) hours since the error occurred, via the designated box (https://find.sa/ ), provided that the user has not benefited from the product, and the assessment of the error or not is entirely subject to the online store.

Article (11):

Responsibility of the online store:

With regard to products: the company is responsible for ensuring that the product is manufactured either by it or by the external service provider according to the international specifications and standards for the product subject of the electronic contract, and the online store / company or external service provider is not responsible for compensation or bearing any consequences in any case In any case, for example, liability for any damage caused by the product to the user for a reason that is not due to the company or the external service provider, and for any matter outside the scope of their responsibility according to the system and these terms and conditions of use.
The user acknowledges that the online store is completely exempted from any responsibility for any damages and/or material or moral losses, and/or as a result of using or benefiting from the online store and its services.
Without limiting or disabling the application of any of the above clauses, or the obligations related to confidentiality, and with the exception of liability arising from non-compliance with any system, the limits of liability must not be exceeded in any way and for any damage or losses proving an amount of (2,500) Saudi riyals .

Article (12):

The online store provides the possibility of secure access to the online store and the services provided through it, but as a result of factors beyond our control, the online store does not guarantee continuous access freely, without interruption, and securely to the online store and/or any of its services, as The online store is not responsible for any interruption, delay, or defect in the services provided through the online store, with the right of the online store to prosecute the hacker or whoever attempts to hack the online store, according to the regulations in force in the Kingdom of Saudi Arabia.
Neither the online store, nor any of those in charge of it, provides a guarantee that the online store will not be interrupted, or that it will be free of problems, omissions or errors, nor is there a guarantee regarding the result that the user will obtain as a result of using the online store or registering in it.
The online store shall not be liable for any loss of profits, or any loss of any kind, as a result of the information or services it provides, or as a result of information it has added. The online store is not responsible for any loss, modification, or damage to the user data stored on the site, which results in an unauthorized person obtaining the right to access the user data stored in the online store.
Whatever the case or circumstance, the online store is not responsible for any of the following matters, including but not limited to: Negligence that causes any damage or damage of any kind, whether direct, accidental, special, consequential, or Any expenses or losses that may arise due to the user’s use or inability to use it, or the occurrence of some errors, omissions, or delay in the response of the system for any reason, or obstruction in operation, or malfunctions, or exposure of computers to viruses, or Complete system failure, loss of any profits, or abuse of the user’s reputation, even if it is expressly notified of the possibility of such matters, or problems arising from accessing, accessing, using, or accessing through the online store to other sites.

Article (13):

The right of the online store to amend:

The online store has the right to amend these terms and conditions of use and / or privacy policy, and replace them in whole or in part, with notification within (7) days at least via e-mail, or on the user’s account in the online store, or any notices stating changes of this nature. The amendments shall become effective immediately upon their publication on the online store, and the user’s continued access to the online store or use of the services provided by the online store shall be deemed approval of these amendments.
The online store and those in charge of it have the right to amend it, or part of it, or stop it, or suspend it temporarily or permanently, without prior notice and at any time it deems appropriate, and the online store is not responsible towards the user, or towards any other parties, for any modification or stop or suspend.

Article (14):

Intellectual property rights of the online store:

1. The copyright and intellectual property rights of this online store belong to the company, and belong to them, or to any of the licensors of the online store and the company, and it is prohibited to use or publish them without any prior written consent of the online store, and it is not allowed to reproduce any part of the online store , without prior written permission from the online store.

2. The intellectual property rights of the products offered on the online store are wholly owned by the trademark owner shown on each product separately; Whether the products belong to the company or to the external service provider contracting with the company for the online store.

Article (15):

User behavior towards his personal information:

The user is responsible for maintaining the confidentiality of his information, including – for example -: (the user’s account and password, his phone number…etc), if the user is registered in the online store, and the user is responsible for using his personal account and password, The user must notify the online store immediately of any actual or suspected unauthorized use of the user’s account, provided that the online store will cooperate – without any obligation – to recover the account to its actual user, after completing the information verification procedures, and the online store will not be responsible For losses caused by any unauthorized use of the account.
If the User provides incorrect, inaccurate or incomplete information, or the Online Store has reasonable grounds to suspect that the information is incorrect, inaccurate or incomplete, the Online Store has the right to suspend the User’s account at its sole discretion, and the User’s right to any claim.

Article (16):

General Provisions:

1. The user acknowledges and undertakes to fully and completely comply with all laws, regulations, regulations, customs and rules that govern and regulate his use of the online store.

2. Applicable law and judicial reference: The user acknowledges that these terms and conditions of use are interpreted in accordance with the laws of the Kingdom of Saudi Arabia, and the user acknowledges and undertakes that in the event of a dispute arising over the implementation, interpretation, cancellation, termination, validity or invalidity of the terms and conditions, or branching from them or related In any case, it shall be decided by the competent court in the city of Jeddah, in accordance with the regulations in the Kingdom of Saudi Arabia.

3. Correspondence: Correspondence shall be via e-mail ([email protected] ), or via the “Contact Us” service within the online store (https://find.sa/ ), and the correspondence shall be at the user’s address, which is indicated in His personal information when creating the account, and otherwise it is irrelevant, and the correspondence is valid on correspondence registered with acknowledgment of receipt, whether paper or electronic correspondence.

4. Effective Date of Terms and Conditions: These Terms and Conditions are effective from the date on which the User clicks on an option (“I Agree”).

5. The entire agreement: the current terms and conditions constitute the entire agreement between the online store and the user, with regard to the electronic contract between the two parties, in the event that any of the terms and conditions are irregular, void or unenforceable in whole or in part, according to the regulations in the Kingdom of Saudi Arabia; This clause or part thereof shall be deemed not to be part of the Terms and Conditions, without any effect on the regularity of the rest of the clauses.

6. Language: In the event of a difference of interpretation or concept between the Arabic and English languages of these terms and conditions, the Arabic language shall prevail over the English language.

7. You can contact the online store team via e-mail ([email protected] ), or via the “Contact Us” service within the online store, and we will do all our efforts to respond to your inquiries and complaints, as we appreciate Any comments and suggestions, so do not hesitate to contact us at the following address, the company’s headquarters (Jeddah, neighborhood, street, ___).